Customer Service

Our Shipping Policy:
All orders shipped to Alaska, Hawaii or Canada and all destinations outside the continental US are subject to additional shipping charges.  Please contact us at tsaxton@rockmaple.com for rates. 

Our Guarantee:
Satisfaction Guaranteed! We offer a 100% guarantee that you will be satisfied. All products in our web store are returnable within 30 days.

Return Policy:
Shipping charges will not be refunded, and all returns must be freight prepaid. Any merchandise damaged in shipping will be replaced free of charge. Please email tsaxton@rockmaple.com to let us know your damaged package is being returned. The return address is Snow Girl Sportswear, 26 Kendall Pond Road, Derry, NH 03038.

Privacy Policy:
Any information collected from this site by Snow Girl Sportswear will not be distributed, sold or given out for any reason. We do not make your information available to ANY third party retailers or marketers.

Legal Rights:
We reserve the right to use or disclose any information as needed to satisfy any law, regulation or legal request, to conduct investigations of possible breeches of law, to protect the integrity of the site, to fulfill your requests or to cooperate in any legal investigations.